SmartView Pro: Cast TV — Help & Support

 Welcome to SmartView Pro: Cast TV support. Find answers to common questions below, or reach out to us directly — we're happy to help.


📧 Contact us: neetechllc@gmail.com

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FREQUENTLY ASKED QUESTIONS


Q: My phone can't find my TV. What do I do?

A: Make sure your iPhone and your TV (or Chromecast/receiver) are connected to the SAME Wi-Fi network. Some routers use "guest" or "5GHz-only" networks that block device discovery — try switching to your main 2.4GHz/5GHz combined network. Also check that Local Network permission is allowed for SmartView Pro in iOS Settings → Privacy & Security → Local Network.


Q: Live Camera Cast, QR Cast, or Draw & Cast won't open.

A: These are Premium features. Tap the feature to see the upgrade screen, or go to Settings → Upgrade to Premium to unlock them along with an ad-free experience.


Q: How do I cancel or manage my subscription?

A: Open iOS Settings → tap your name at the top → Subscriptions → SmartView Pro. You can view, change, or cancel your plan there anytime.


Q: I upgraded but the app still shows ads / locked features.

A: Open SmartView Pro → Settings → tap "Restore Purchases." This re-syncs your subscription status with Apple. If the issue continues, contact us with your purchase email.


Q: Does SmartView Pro work with AirPlay, Chromecast, or DLNA devices?

A: Yes — SmartView Pro discovers and casts to Chromecast-enabled TVs and other supported devices on your local network.


Q: The camera or photo picker isn't working.

A: Check iOS Settings → SmartView Pro and make sure Camera and Photos permissions are turned on.


Q: How do I report a bug or request a feature?

A: Email us at neetechllc@gmail.com with your device model, iOS version, and a short description (screenshots help a lot!). We read every message.


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Still need help? Email neetechllc@gmail.com and we'll get back to you as soon as we can.

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